Review: A. Meeks
Comment: Paid around $80 a month for about a year just to throw away most of my belongings!!! didn't go into my unit for months and when I opened it recently rats chewed my boxes left pee stains on my clothing/bedding and visible dropping left on everything. i was told they had a rat problem about 5-6 months ago when I complained at the office they told me insurance covered rodent damage but unfortunately for the moat part everything ruined of mine was sentimental and not worth enough money for the hassle of making my own report since I had to empty the unit in a matter of days I refuse to pay another month for that disgusting unit. Around the time they raised our rent is when they had major rat problem that we didn't know about! No letter saying check your unit i was kept in the dark about it. I have a friend who also has this happen in the same storage unit when I was telling her about my recent experience she had to throw away entire couch set! I trust that my stuff was safe so we paid monthly without opening the unit. I want to also mention twice the direct payment on their end was messed up and we were not informed in a reasonable matter of time making us pay $100+ for our unknowingly ruined unit. One of the times we gave them the card information over the phone but they didn't do the direct payment that day doing it 2 weeks later when there was not enough in the account we assumed it was already taken out so we owed them $100+! our units walls did not reach the ceiling and had a huge crack in the floor how the rats definitely got into our unit it was covered with poop when I put a flashlight in between the makeshift walls. NEVER RECOMMEND I threw away more then half my belongings the rest that were not ruined I had to clean and repack in new boxes.