Reviews Mini U Storage – Fairfax Station

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Total Reviews: 32
Review avg: 3.84
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      Comment: Rare to find great customer service these days, but Matt and Jacob nailed it. I highly recommend this place!
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      Comment: I consider customer service for a storage unit rental to he above average. The staff here were friendly. The free truck rental for moving in was a nice perk. I wasn't giving trouble for using my own home insurance as coverage either. Many of these companies seem to want to insist in using their insurance. The outdoor storage unit I was provided was clean and easily accessible. Yes, I would recommend this place.
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      Comment: Friendly management on site, willing to offer suggestions to make your move easier. They also rent Penske trucks which made everything smooth. 100% satisfied.
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      Comment: The staff at Mini U storage of Fairfax are nothing short of amazing. They all go out of their way to make sure you are comfortable and taking care of. Renting a storage unit can be a long an frustrating process, as there are so many options and the paperwork can be confusing, but at Mini U storage the process is seamless, and most of the time there are two people there to assist, and make things go faster. They really are a one stop shop, as they offer the free truck rental upon move in, as well as boxes, tape, locks, and many other moving necessities. If you are looking for a storage facility look no further Mini U storage is the place to be. I started renting here a year ago, and recently recommended them to my sister and all dealings with them have been great. Matt and Jacob got us in and out and were thorough and efficient; and Henry along with the other manager, offered us bottled water as it was extremely hot, when we went to return the truck. Hands down, the facility is in a good location, very clean and well kept, and has excellent customer service from beginning to end. They almost always have promotions going on, and also offer a $25 referral program. Upon helping my sister move her things in Henry was amazing. As he continued to check on us and make sure we were okay. If there was something that he thought we could use he would offer it, making our lives so much easier as we were two young women moving in all these items by our self. He definitely went above and beyond to make sure we were taking care of. I will highly recommend them to anyone in need of a storage unit. Thanks Guys at Mini U Storage of Fairfax
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      Comment: Definitely recommend this facility. They were nice and explained everything for me. This is my first storage experience and they made the process quick for us and answered any questions we had.
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      Comment: Clean facility, you can tell they care about the place. The Management was super friendly and knowledgeable. Matt and Jacob really care about the facility.
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      Comment: They have a real bad problem with mice or rats getting into all your furniture making nest in all of your stuff
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      Comment: They have a real bad problem with mice or rats getting into all your furniture making nest in all of your stuff
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      Comment: My friend recommended this facility as she'd stored all her things here for a year, never checked on them and they were just as she'd left them upon her return. I went in last week to reserve a unit and was thoroughly impressed with the customer service I received. He was knowledgable, pleasant and happy to help me. I was also able to reserve their free moving truck with pretty open availability for use. Very pleased with my experience!
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      Comment: Clean and nicely lit. Dropped off a Penske truck here.
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      Comment: Very friendly and helpful staff!
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      Comment: Great service and they also rent Penske trucks at a reasonable rate.
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      Comment: Stephanie is very nice and tries to help out. She is the best. I will update review after check out 🙂
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      Comment: Stephanie is very nice and tries to help out. She is the best. I will update review after check out 🙂
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      Comment: When we moved here from Texas we had used a couple of Penske trucks and this was the location where we dropped them off after the move. While they were really busy during both of our visits, the staff were friendly and efficient. If you have a big truck, then it's best to stop in their driveway and ask where they want it as their parking lot was packed pretty tight.
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      Comment: The woman that runs this place is beyond rude. She refused to acknowledge that the gas wasn't on the mark, and when I made a note on the paperwork about it she acted annoyed. She was very unfriendly. She also charged me for 2 days when Penske specifically told me I would only be charged for 1 day if I kept the truck a few hours later on Sunday. What was supposed to be an $80 rental turned into an $180 rental. NEVER AGAIN.
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      Comment: Stay away from this place. They are notorious for running promotions and then finding loop holes to create additional charges. If you sign anything, make sure read all the fine print!
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      Comment: I have too much crap. I really do need to just take a day off and sort through everything to see what I should donate or throw away. So during my time at...
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      Comment: I have too much crap. I really do need to just take a day off and sort through everything to see what I should donate or throw away. So during my time at...