Reviews Mini U Storage – Herndon

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Total Reviews: 27
Review avg: 4.93
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      Comment: The staff is the most kind, polite, helpful, knowledgeable, and significant staff I have ever encountered! I enjoyed my entire experience!
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      Comment: The staff is the most kind, polite, helpful, knowledgeable, and significant staff I have ever encountered! I enjoyed my entire experience!
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      Comment: I have been a customer of this storage company for many years. The new management under Jessie is more highly professional , courteous and efficient in all that they do. They have the customer at heart and always ready to help beyond closing hours . The facility is more organized and clean . Thank you for all that you do Jessie and team .
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      Comment: Jessie was phenomenal. She was extremely accurate and well-informed about every aspect of the rental, the logistics of using their truck (provided free of charge, along with the free hand truck), the entry and egress process and hours of access, and even how the facility drainage system protects the units in the event of heavy downpours. I made this rental a few days prior to Hurricane Florence, when predictions were that it would hit northern Virginia. Jessie wisely recommended that I choose an inside unit. She was a consummate professional, calling the following day to check on how I was doing in getting my belongings onto the truck and over to my unit at the storage facility. It was rainy and muddy and slippery and difficult to negotiate moving boxes and furniture that day, so she proactively extended my truck rental time without charge. Thanks for everything Jessie. I feel great about discovering Mini U Storage.
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      Comment: Jessy and her daughter were AMAZING!!! Top customer service, above and beyond. they both explain prices very well and all the sizes of the units that they had available that could work for all my needs. Took time to drive me to each unit in their golf cart so I can physically see them. they gave me cold water without even asking for it. thank God because it was 98 degrees outside that day. Like I said very AMAZING customer service. I will recommend them to everyone that’s need a storage unit. The icy on the cake is that they also have a truck if you need one.
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      Comment: Needed to rent a few storage units in middle of selling and buying house. Jesse M. was awesome at the Mini-U storage Chantilly. She was very helpful in setting up my storage units, arranging the truck rental, and explaining the Mini-U policy. Overall experience was very pleasant and efficient. Definite thumbs up to Jesse and Mini-U!
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      Comment: Great customer service
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      Comment: Safe and secure. Plus easy access to your units!
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      Comment: Always look new
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      Comment: Where is rick and joan 😢
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      Comment: Very friendly staff, grounds are kept nicely and they have trucks avail to use!
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      Comment: Only visited.
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      Comment: Great service, Mike and Rose Miller are doing a great job !!!
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      Comment: Great storage facility. Competitive rates. Staff and Rick/Joan are very customer friendly. Thanks !
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      Comment: Rick and Joan in the office are professional and very accommodating. Convenient to be able to rent a moving truck with only minimum cost for insurance. Overall, would recommend for short or long-term storage.
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      Comment: Tremendous Experience! Rick and Joan were super friendly and helpful. We initially rented a 5x10 unit, and once we loaded the truck, realized it wouldn't fit in a 5x10. They got us into a great 10x10 instead, with not even a blink! Great facility, great units, and great staff! I will recommend this place to all of my friends! 🙂
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      Comment: Tremendous Experience! Rick and Joan were super friendly and helpful. We initially rented a 5x10 unit, and once we loaded the truck, realized it wouldn't...
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      Comment: This location is the best storage unit I have ever used. The staff especially are THE nicest folks in all of northern Virginia. They've been incredibly...
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      Comment: Very friendly staff, the pricing was competitive and the facility was clean and secure.