Reviews Mini U Storage – Westminter

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Total Reviews: 53
Review avg: 3.57
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      Comment: I had a fairly positive move in, the expectations and needs were not very clearly stated for move in but they did help work it out. Upon move out, I was misinformed when calling in about vacating my space that I did not need to do anything further. When I called in due to messages of missed payments, I spoke to what seemed to be the owner. Before even stating what I was calling about, he was very short and snappy asking for my name and information. I don’t know if he was just having a bad day or this is normal behavior. After explaining to him what happened and why I felt I should not owe the extra charges for extra days, he said “well we are just going in circles now and I have people in front of me” and hung up. I’m big on customer service and I did not appreciate the services and rude demeanor of this phone call from the beginning. I do not plan on using them again or referring anyone else to as well.
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      Comment: Don’t ever try to open a second storage unit with them they will acuse you of trying to take advantage of their “ discounts “ pathetic and the manager claims to be the “property owner” lol I dought the real owner would be so rude to customers and if she is than dang mind blown lol
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      Comment: Heather was so pleasant and efficient! A great experience!
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      Comment: Mini U storage saved the day. I am a small business owner and their affordable prices coupled with,store manager,Juan’s attention to the customers needs left me with a great impression. My experience is one of total satisfaction. Good job Mini U Storage on 15th street Long Beach California
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      Comment: Kristy did a great job! She is very personable, professional and pleasant! She went above and beyond by providing an explanation of each unit. Her patience and professionalism is what made me choose this storage facility versus the others in the neighborhood! Thanks Kristy for your hospitality and assistance with choosing the unit that fit my needs!
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      Comment: They are the best
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      Comment: Excellent customer service. Reasonable priced. Like the fact that every unit here has drive up access. Highly recommend. Thank you Heather!
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      Comment: Excellent customer service. Reasonable priced. Like the fact that every unit here has drive up access. Highly recommend. Thank you Heather!
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      Comment: Rude staff
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      Comment: DO NOT rent here! I arrived with my storage unit not being swept after I emphatically stated I wanted the unit swept out to ensure critters weren't ruining...
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      Comment: DO NOT rent here! I arrived with my storage unit not being swept after I emphatically stated I wanted the unit swept out to ensure critters weren't ruining...
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      Comment: We had several units since 2001 for business and personal use. Their rates were fair and they never gave us any issues. For being there 16 years our rent...
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      Comment: We had several units since 2001 for business and personal use. Their rates were fair and they never gave us any issues. For being there 16 years our rent...
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      Comment: I have used three other storage facilities in Orange County over the years but have found NO BETTER customer service and convenience. The management is truly professional, conscientious, courteous and helpful ALWAYS GOING, "ABOVE AND BEYOND". A hearty, "Two thumbs up", to Kristy, Eric and the crew! Thank you, Kelly
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      Comment: Extremely rude to say the least. Beyond unprofessional (with the exception of the younger white guy, he provided great service and was patient and friendly) and by far the worst customer service I have ever experienced....and it's a SELF storage facility. Seriously, even if you think it's convenient or affordable, just go somewhere else.
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      Comment: In and Out services with awesome customer services. From online search, to telephone reservation to getting the storage...it was an easy painless...
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      Comment: This storage unit is easy to have your items stored! Setting up auto pay is easy, access to your unit is easy, and the research of finding an affordable storage unit is easy! We recently have had to store some items for our clients and we came across this place since it was affordable and easy access to the storage units. All of the units are drive up access so no waiting for elevators or having to break a back walking down the hallways with your furniture. Simply drive up to your 5'×10' or 10'×20' (many different size units) and unload or load right there. They even have over 20 spots or so for vehicle storage! The storage lot is well maintained and there are no signs of vandalism or homelessness lurking the area. This is a great spot to have your items stored with piece of mind, and trust us we know storage! The employees and managers are uber friendly are very knowledgeable on getting you the best deal they can. Happy storing!! 🙂
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      Comment: Good great. Kinda cheap. Not entirely secure but does the job
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      Comment: They have the best manager
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      Comment: Great place
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      Comment: Hours from 6:00AM to 8:45 PM. On site 24 hr security. Reasonable rental prices.
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      Comment: Like most storages in the area it's overpriced once you go past the discount offer. They have a truck or trucks but very limited miles and hours. It's alright I guess
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      Comment: Easy to get to ur unit.
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      Comment: Great deal... and even greater is their employees they where friendly and made it easy
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      Comment: They are helpful fair and honest
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      Comment: Not bad, clean, bit pricey
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      Comment: This particular location, while still bearing the burden of its soulless corporate matrix, is better managed than most of its kind. Make that MUCH better managed.
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      Comment: Had a unit for TWO months and already have had a rent increase. 😡 otherwise I have no problems wit the facility.
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      Comment: Horrible. the communication process is extremely flawed and has been during our last few visits to the facility, even when trying to make payments by phone. we have been treated as if we were a burden. Most recently, we have decided to pull out of the spot due to theft and just plain horrible customer service. We rent an outdoor parking space for a small boat. We pulled the boat out of the space on Saturday, by the time we returned Sunday mid day, our boat cover an other misc. items in a small box, were gone. when we asked the lady in office for help, or if she knew if someone moved the items or trashed them her reply was "there is nothing i can do. you have to call tomorrow and speak to Erik"... after getting the same response from her multiple times, Reluctantly, we left. When calling to speak to the all knowing Erik, we were meant with attitude and sarcasm. Odd to me that our items were gone in a 24 hour period. Odd to me that they knew personally what locks we did an didn't have. Odd that we were told he looked through the camera's for almost "ten minutes" and seemed put out by this... all we were asking from the beginning is if someone knew anything, or if there was a way to find out, since we knew the exact night it happened. this type of disrespectful and arrogant response, is embarrassing for them. If the contract states they are not liable for stolen items, no problem. The boat cover itself less than $50, not the end of the world... but the way this was handled was beyond belief.
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      Comment: The service is big terrible!!!! It's a very unfriendly and jitter on a daily. The service is the worth!! Prices are not cheap if you go down the road. The only thing left is the stupid stuff in here. Molten iron powder-like dropping to just very messy. When you enter the car also be scratched... Do not recommend this place at all!!!!! Terrible service!!!!!
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      Comment: Horrible customer service
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      Comment: Very good price!
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      Comment: The couple who manage it.
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      Comment: These are two of the nicest people you could ever ask for. The facility is great, nice and clean, my stuff has always been safe without any worries, and the price is the best around.
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      Comment: Long time customer, and I was recently robbed of over 10,000. worth of tools and collectibles I had two locks on my unit and one was cut off by the complex, I went to check my content and found a completely different lock on my unit..? went to office and they cut it off and surprise!!! everything of value was gone. The Insurance they provide is useless and has ridicule's hoops to jump through, and eventual use's contract verbiage that unqualified us for coverage. Note to self ..document everything in unit and have collectibles appraised for value first
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      Comment: Cool, Quit, Employees are Cool,fair but firm
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      Comment: Nice people and clean. Glad they have a bathroom key again.