Mini U Storage – Herndon

The staff is very helpful and friendly. The office is very neat and organized and they went above and beyond to help me.

A very professional, courteous and informative host. One that knew the facility and the incentives extended by the company. So far, so good, and I don't anticipate issues

Easy in and easy out. User friendly and the staff is very helpful. Free use of their truck to move your stuff in! It doesn’t get any nicer than this. Bonus… if you write a review, you get free lock/s for your unit/s!!! 👍

Hello I have rented a storage unit from MINI U STORAGE in the past and they are very nice and very respectful people’s they let you know to go on a certain website and they will match their prices. Very awesome.

Isaac was respectful, kind, and very helpful in identifying the storage units that would work best for me and my husband. He also completed the paperwork in an efficient manner. It was a pleasure working with him!

Good

Isaac and Thomas helped me move in. I reserved through spare foot and was in and out of the office.

This is a great facility and the process to reserve and lease a unit was incredibly easy. The website for registration was intuitive and did not take long to complete; big difference from many others. Units are clean and the office and personnel were great. Thanks, all.

This place is excellent, the customer service between these two is amazing. Was quick, and they helped me with any discounts and deals available. It's ashame they can't run every business I deal with!! We need more managers like this!!!!! Highly recommend!!! I would hire them both tomorrow, but they are very happy with their positions at mini u storage! Which says a TON these days in nova area.

Everything was amazing! Staff very helpful and nice

I have been with Mini U Storage for many years now. It is impeccably clean and the grounds are always well kept. The staff are always professional and friendly. They make you feel like family.

Isaac helped me move in in to a new unit. Great costumer service!!

Excellent service! Isaac was extremely professional with assisting me with my storage needs.

Have rented many units at this facility and always neat and clean. The management team is always very polite

Great place, quick check-in. Thomas was very helpful.

I reserved a unit online and when I went to the office to complete the lease Chris and Melissa made it so easy and quick.

Excellent customer service. Friendly,professional and efficient. I have dealt with other rental units in the past and they were not positive experiences. Chris and Melissa made this a smooth transaction and a positive experience. I would definitely recommend this facility

What I needed, when I needed it, and friendly staff.

What a great group of people running this store. I have never run into more helpful people in my life, but to get that great service at a storage facility is even more impressive.

Melissa is a ROCKSTAR! She was so patient; so helpful and made it such a pleasure for us to get our unit. She knew exactly what would work for our family and made it happen! Thank you:) I wish I could give 100 ⭐️ just to Melissa at the Herndon location!!

Chris and Melissa got me a great deal on a 10x10 climate controlled unit! Thank you for your help!

So thankful for Chris’s and Melissa for being available on Sunday to help us get our unit! They were very kind, friendly, and helpful!

Chris and Melissa both have great disposition towards customers and are very polite and accommodating!

I Would love to say that Melissa is literally the best!!!! Top tier customer service, gave me one of the best savings deal ever, plus even allowed me to make a reservation on company’s dolly & truck. Definitely would recommend the Herndon location.

Always a pleasant conversation with Melissa and Chris, never had any issues with my storage or the other tenants here 🙂

Chris and Melissa were so kind and helpful during my storage unit rental process today! So happy I was able to find convenient, trustworthy location to fulfill my storage needs.

Melissa was very helpful with everything and provided constant contact when needed. Great customer service!

Melissa is great at that place really helps me along and very informative on all aspects of the facility .

I’ve been renting parking spaces at various storages throughout the area for my company over the past 18 years. Mini U Storage in Herndon is hands down the best in town. They are the most affordable and Melissa and Chris offer the mostly personalized and friendly service I’ve ever experienced!!! The location is very safe, and management lives on site. Go to Mini U Storage - you won’t regret it!!!!!

The best storage IMO. Melissa and her team are the best managers. I’ve been storing here for many years and once Melissa took over, the storage facility is organized, clean, and management is always super helpful. Thanks for all your help!

Assistan Managers Isaac and Thomas helped me get all the information I needed to get My storage unit. Very easy, very friendly, very demure.

I found the staff in Herndon, VA to be very acknowledgeable and professional. The new unit was clean and worth the price.

They were very professional, made the process quick and easy. I’d definitely recommend, hands down best service. Ask for Isaac, the man with the plan!! Thanks again for the Hail Mary!

Love the business!! I have been here twice before & both my experiences were exceptional the service from Chris & Melissa are amazing as they seeked to help me & cater to my needs with professionalism & efficiency I can honestly say they’re the best at what they do I would recommend this location & MINI-U Storage to everyone.

Customer service is superb Staff are very polite. The environment is clean. I love doing business with them.

First and foremost all praises to these two wonderful gentleman that assisted me from start to finish. What started as a cloudy day turned into rainbows and sunshine. I recommend this place for all your storage needs. Wonderful team! Bravo zula

Chris and Melissa were extremely helpful, nice, and fun! This is a great location and fantastic customer service. I am extremely happy with our choice

Melissa was friendly and helpful at the desk. Reserving was easy. The app works great to open and close the gate.

Wonderful service!!!

Melissa and Chris are AWESOME!! Their customer service is exceptional and I would recommend anyone to this facility. SPREAD THE WORD! 😊

I had an incredible experience working with Chris and Melissa when I stopped in to set up a storage unit. They were both so helpful and polite throughout the entire process. Their customer service was truly one of a kind—they went above and beyond to make sure I had all the information I needed and felt confident about my choice. I would definitely recommend them to anyone in the area looking for a storage space. If you want friendly, professional service, Chris and Melissa are the people to see!!

We booked a storage unit online and went in to finish the lease. The property managers were super friendly and helpful, which made the whole process easy. The unit a 5x8 was exactly what we expected and in a great spot for what we needed. Melissa and Chris were awesome, answering all our questions and helping out with any concerns right away. We’d definitely recommend this place to anyone looking for extra storage.

Reserved a space online and went today to actually lease it. The property managers were extremely helpful and friendly. The storage space itself (a 10 x 20 unit) was as promised and in a very good location for my needs. This actually is the second space I have at this location (I am in the process of consolidating several units in different locations) and the service I have received here has been top notch!

Recently rented a unit from this location and, though I'm still a very new customer, Melissa really made securing my unit a great experience. Thanks!

I've been with Mini U Storage of Herndon since March 2000. Yes, you read that right. They opened in late 1999. I feel like the OG of tenants. This should speak volumes along with the other positive reviews. I have seen management come and go with Melissa and Chris presently at the helm and hopefully for a long time. They're very friendly and accommodating. I highly recommend visiting this facility and decide for yourself. You won't be disappointed.

Melissa was wonderful & very HELPFUL . She’s SUPER EXCELLENT & definitely recommend . Lovely smile as well when I walked in

I wish I can give more than 5 stars ⭐️ because they served and did it well !!! My experience was great after just coming from U haul with horrible customer service and nothing available my husband called Mini storage and he has use them in the past so we headed over there with them about to close in 5 mins Melissa took care of me I didn’t feel rush. She was so sweet polite and I felt welcomed. Chris and Melissa have great customer service and the deals are amazing !!! I will definitely recommend them and if you want someone that treats you like a human being go right there located in Herndon Va ! Thank you so much Melissa and Chris !! I got my storage and truck I’m set !!!

Melissa and her team at the Herdon location is great. If I could give more than 5 stars, I would. They were very accommodating, and from my interactions they put their customers first. That alone seperates their location from all the others. They answered all my questions and it was a pleasure to work with them. Facilities is very clean.

Melissa and Chris are so helpful regarding the questions pertaining to my units. I have had units at this location more than once and have been very satisfied with the service.😊

Melissa and Chris have been beyond helpful in the process of reserving a unit and assisting with any concerns quickly. They provide great service and communications. This is my second time using one of their units during a move since they offer great prices and great support. I’d definitely recommend this Mini U storage to my friends and family.

Melissa and Chris went above and beyond assisting with our rental of three storage units this summer. They displayed the highest level of customer support around and I would recommend this location even if it's a far drive. They are very down to earth and sincerely care about you. They even gave us water and checked on us during the 100 degree days. Great team at this Herndon location.

Very good customer service. Very friendly. We have used the facility for many years and have had no problems

Melissa has been incredibly helpful with billing and working with my company to make our unit payments simplified with custom annual billing. She has also been very quick to help solve last minute issues.

Melissa and Chris and were very helpful, professional and pleasant to work with. They answered all our questions and concerns and would definitely refer friends here again!!! Place is very clean and well kept!

This was a much different experience than I've had at other storage facilities. Mini U Storage was very clean and in good condition. The prices were very competitive for this area. And, the best part was Melissa, who was extremely helpful and friendly and made the rental process a breeze. What a great find!

Melissa was great, helpful and kind. Definitely would recommend this storage.

Had a billing issue that could have been a big problem, but Melissa in their office handled it promptly, professionally and with kindness. It's so rare today to get terrific customer service, that I had to give Melissa (who I've never met except this one time over the phone) a shout out. Thank you!

Regarding Mini-U Storage in Herndon, VA. I have multiple units at this facility. Melissa & Chris are excellent managers. They make the experience of getting a storage unit there easy. They also stock multiple moving items in the store, boxes, wrapping paper, tape and more. Other than wishing their corporate office would not keep raising the rates, this is an excellent, secure place to store your items.

Called The Mini u Storage in Herndon and spoke with Melissa the manager .She went above and beyond by taking my payment over the phone so that I wouldn’t be late paying my storage unit on time .She made me feel safe and comfortable with taking my payment over the phone.

Omar and Isaac were great

We had a great experience with our storage unit rental. They were helpful from start to finish. Highly recommend.

Chris and Melissa have provided the most professional and best service I have ever experienced dealing with storage units they truly are amazing!!!!

I came this morning to complete my move in at the Herndon location and met Melissa the manager she was very approaching and make the process very easy for me and was very accommodating too. She deserve a raise at this location for making customers comfortable and have a very good experience on their first visit

Guy that helps was good! Facility is ok

Melissa Moyer was great I got the unit in 5 min with discount 50% first month

Amazing Facility, low prices and clean units. Great Team, very flexible and always helpful. Thanks a lot to Chris and Melissa!

The couple there was so helpful. One of the best customer service! Prices and u it's was just right.

Melissa and Chris have been very helpful and accommodating with our multiple move in and move outs. Very professional and friendly. Highly recommend MiniUStorage Chantilly.

Very glad I picked this storage facility! My unit was clean and so was the property. The gals in the office were super friendly and helped me with everything that I needed. Very fair prices and 24 access to my unit!

Great customer service and I would recommend my friend and family to mininu storage.

Melissa was absolutely amazing! Had to move to a couple units to down size. Chris is equally great and accommodating I’ve had the best experience here and I would go back if I needed the same experience

Melissa and Chris are the best!. Flawless service!. Would use again! Thank you for all of your help, you've both been fantastic! 😊

Nice staff, good price

Isaac and Omar helped me get into a unit

I have been a customer since 2005 and have never had any issues. I just recently rented a unit. Chris and Melissa were very helpful and accommodating. Thank you to both of you for being good managers and your professionalism speaks volumes. The facility and units are very clean and safe.

Extremely satisfied with Mini U Storage on Wall Rd in Herndon. Friendly staff and good location.

Absolutely amazing experience super helpful and always very supportive to the needs!

Great!!!

Melissa and Chris are great!

Family run business. Absolutely fantastic hospitality , ease of storage access , pricing and discounts. Would be my preferred storage guys

Units are very well maintained, Representatives are helpful and cheerful.

Nice people working there and was easy to get space for storage!

Carol and Kevin were super helpful in helping me pick out a storage unit. I’m glad I came here.

Greg, the service representative at the Herndon location provided awesome customer service, was very helpful and knowledgeable.

Top notch service, clean environment, the location matches my need.

The reception has been super helpful, a few tech glitches, but nothing major. Was able to get my storage set up in a timely manner.

The staff is very helpful and professional. Move in process is very smooth and did not take long. Clean and tidy storage place. The whole process is very pleasant!

Longtime renter! Facilities are always clean. Office is always helpful. Trucks are available to rent when you need them - Especially easy if you plan ahead. I’ve had ZERO issues over 7yrs.

I rarely set fire to places anymore but when I do, I know exactly where to store all the spoils of my plundering. The staff there is compassionate, discrete...

First month free, free use of truck, friendly staff!! Great experience

The mini u storage staff. It's kind, polite, and very professional ! For the first time I feel safe leaving my stuff in a storage! They are always willing to work with me on billing! They gave me the best deal on the two storage units I have! And just all in all it's just a great crew you have their thank you very much I appreciate your service and I appreciate all the good hard work you do there! Thank you mini u storage 🙂

The service at this location is outstanding. I was able to book a storage unit online then I showed up in person to sign the paperwork which took less than 10 min. They have showed me the unit and made sure that it will fit all my stuff before signing anything. The staff is very pleasant and professional. They run promotions all the time and their prices are unbeatable in comparison to other storage facilities near by. I would recommend this location to anyone looking for a storage unit. They have also a truck for moving that you can ask request if needed.

(Translated by Google) Good attention! (Original) Buena atencion !

Very friendly & effective staff!

Amazing prices love this place

Came here to rent a moving truck and they helped me out really good I would totally recommend this place good customer service as well

Sooo helpful love the free truck rental with unit.🖤trucks updated too!

such great customer service, good pricing and great facility!! definitely recommend!

Great place. 2nd time using this place. Also great for using there truck.

The assistant manager Vinny was a cool and helpful guy! He made me and my sister laugh and told us all the information we needed to know about Mini U Storage. We appreciate all of his help. Thanks again Vinny, appreciate you! 🙂

My family and I were looking for a storage unit. We were helped by Vinny and he was super awesome. He gave plenty of information about mini u storage, he kept a good conversation going, and he was very helpful and polite. I’m glad we chose Mini U Storage to store our belongings. 🙂 Thanks for all of your help Vinny!

Best customer service ever! ☺️ The assistant manager is the sweetest and very helpful!

Admin staff are incredibly informative and nice. Best customer service ever! Prices are low and area is secure! Highly recommend!

Extremely friendly and helpful. Space was delivered super clean and very fast. Thank you very much!

I appreciate all the help I got from Kia today. She is a very nice person.

Super experience! John and Vinny couldn’t have been more helpful in providing all the information we needed. Facility is clean and accommodating. Thanks!

The facilities here are great; clean and very well maintained. Jesse and her staff are very friendly, responsive and more than accommodating. I only rated them five stars because I couldn't give them six. I highly recommend this facility for all your storage needs.

This place is great for storage they help you with everything plus 2 months and a moving van free. I will recommend to my friends and family. Thank you miniUstorage!!!

This location is a jewel! The managers are friendly, professional and very helpful. Units are clean and accessible. I highly recommend!

Thank you very much you are so nice and kind you are amazing very fast provisional and helpful and friendly and semble good price

Jessie was amazing! She helped me out tremendously and I'm extremely grateful for her above and beyond help to make me feel appreciated as a new customer. Thank you so much 🤗

We had an issue with access and John quickly went above and beyond to resolve it and update our contract, while also following Covid safety protocols....

Vinny and John were awesome. They were so helpful and explained everything. They took the time to show me various units to ensure I was happy with the unit...

Everybody who work at this store is super nice and professional☺️☺️☺️ Made my experience fast and easy.

Vinny was very nice towards handling all my questions and needs

Customer service was outstanding, I was able to rent a great unit, price was high, but the location and amenities were favorable enough that I went for it.

Highly recommend. Professional, attentive staff, with a great attitude. Very friendly and helpful.

Always accommodating and very helpful. Highly recommend.

Exceptional customer service & support

Best storage facility ever great customer service staff is eager and willing to go above and beyond very clean.

Excellent customer service and amenities such as use of moving truck! This is our preferred storage facility in the DMV!

So helpful, kind staff and clean units. I appreciate the service they are able to provide and the non haggling in prices. They do their best to accommodate nice sized units with fair pricing and are so ready to help anyone in a pinch needing a place to store things in short notice.

Super friendly and easy to work with. Very nice facility

AWESOME PLACE

I needed a unit at the last minute and was able to reserve and move into the unit same day, the staff was very friendly and helpful and I would recommend them to anyone looking for a storage unit near Chantilly.

Excellent customer service

I love this place. The management is awesome, efficient and extremely helpful. Professional as well. The facilities is beautiful

This is one of the best storage facilities I have ever come across. Facilities is nice, management is awesome & professional ( they help you get the best deals) and the location is perfect. I love it.

KIA is very professional and helpful…she knows her product…when she was done explaining everything to me I had no questions…I would highly recommend anyone to this facility not only because it’s clean and well kept, but also because of the great customer service

I rented a storage unit for 2 years and it was painless. The staff was very helpful.

Really customer-oriented!

The staff was very helpful and the place was clean.

Good service, very affordable

EXCELLENT!!!! Customer service, the ladies up at the counter are very knowledgeable and prompt to answer my questions. Personable and professional staff. I...

A nice clean storage unit is only the beginning. The service I receive from the gals who run the facilities are a pleasure to work with, they are friendly and attentive to all of their customers needs. All businesses should be run by professional like these! Cudo’s to Mini U!

Such friendly service and such clean facilities! So impressed!

Great Customer Service from a local family business. Clean Units and Great Perks (Free Truck Rental) during first 30 days! Best storage facility in town!!!

With the housing market being at an all time high, it’s hard to find boxes anywhere! Mini U had just what I needed to pack my things away AND affordable! Thanks Kia and Jessy!

All of the staff members of the Mini U Storage location near Chantilly at 13721 Wall Rd, Herndon, VA 20171 are and have always been very helpful over the...

Jessi is the best. She was so helpful and gave me lots of good suggestions. I will come back always when I need storage

The young women that has helped us the last couple of times we were there has been incredible. She is professional, friendly, and all the other aspects of...

The young women that has helped us the last couple of times we were there has been incredible. She is professional, friendly, and all the other aspects of good customer service that seemed to be lost these days. I have had multiple storage lockers with them for years. I have used storage lockers for a couple of decades I have stayed there for years because they have been the best I have ever worked with and the current management has been the best. I would recommend them to anybody.

Extremely friendly staff that helped us find the best priced unit that would fit our needs. I highly recommend Mini U Storage!

Renting my first storage unit has gone very smoothly with this company. They worked to get us the most space for the best price! They were very thorough in explaining everything to us. Overall great experience and would highly reccomend!

Service is always great I've been with them over a year.

I have used this storage facility twice. The office staff are amazing. They are so helpful, super friendly, and help make moving easy. I love the ability to borrow the truck for free when moving in. I have used 2 different sizes at different times. Before moving in they cleaned it out which was nice. I live close by and even store my classic car.

Amazing Staff. Thanks for all your help and patience. <3

I could leave a 6star review if that was an option! Jessy and Shakia makes life easy when it comes down to moving and hauling! Very Professional and Great manners. Thank you so much!

Hands down the best service I have ever had . Kia and Jess were extremely helpful . Each time I’m in they are always pleasant and very helpful . They are extremely knowledgable and take care of all my needs . Angie

I had a great experience with Mini u storage. I had awesome customer service from Kia and Jessy which made for a quick and smooth process!

I've have 2 storage units with Mini U Storage - Herndon since 2013. The rates is way less than other storage places & the customer service is awesome. I had to switch units & the dynamic duo Kia & Jesse at the front office is fantastic - totally awesomesauce. Can't get better customer service then them. Friendly, efficient, & very kind/sweet. A heads-up. It's way cheaper to rent a unit in the winter time vs summer time months. I believe per contract there's a price hike twice a year - forgot but I think it was $20 more a month. If you want the rental unit price before the price hike you have to switch/rent a new unit same size, smaller, or bigger. However, the painful annoying part is moving all your belongings to the new unit. And there's a small switch fee. Overall, I'm very satisfied with Mini U Storage.

Excellent service , Jessy and Kia are awesome ..they showed us (My wife and I ) Everything with patience and professionalism..All kudos go for them ..extremely appreciate them and I definitely recommend so highly..

I came in needing a storage space and I was greeted and helped right away. Kia and Jessy really were great, they got me in and out with no problems. Very helpful to me. I recommend this place to be your 1st stop for a storage unit. 100% excellent and stellar service.

I came in needing a storage space and I was greeted and helped right away. Kia and Jessy really were great, they got me in and out with no problems. Very...

Thank you mini u storage they are so helpful

This is a definitely 5-star self-storage! I have rented multiple units at this location last year and I was very satisfied with the services provided here at Mini U Storage in Herndon. Manager Jessy made everything possible to meet my needs: 24 hrs access, security and easy access for straight box trucks. Her professionalism and customer care alongside with her eagerness to help and provide various solutions to any customers' queries are beyond 5-star! (And I am not exaggerating, as I decided to rent another unit from them). Premises are always kept clean and neat. Overall, we have had and continuing to have friendly and professional attention from Jessy. I highly recommend Mini U Storage in Herndon to any business establishments and residents in NOVA.

This is a definitely 5-star self-storage! I have rented multiple units at this location last year and I was very satisfied with the services provided here...

Great Staff. Great Price. Great Experience.

I purchased a vehicle storage unit and the staff Jesse and John showed exceptional customer service. They were very knowledgeable, professional and answered...

Always professional and wonderful service. Jessy and her team are always very helpful and friendly. They keep the area clean and well maintained. Highly recommended. Kely & Rino Ramarolahy

So happy I chose Mini U. The staff is friendly and very helpful. Highly reccommend.

The prices and staff are great! They are willing always willing to accommodate. The free truck is just the icing on the cake!

I have had storage sheds for many years at MiniUStorage. Jessy and Kia always greet you with a smile (behind the masks). The units and areas are clean and easy to access. Highly recommended!

This is my first time having a storage unit but I for sure can say that the kind of services they provide is ideal. Jessy was very helpful with solving my issues she was very kind and she definitely went out of her ways to help me! I am really happy with Mini U storage and definitely recommend if the looking for a good place with good people and great deals!

Greatness at it's BEST.

Mini U Storage is a top notch operation. This has got to be the friendliest business I have ever been to. I have never, ever seen anyone in a bad mood, act unkind, be unprofessional, or anything other than the caring, true professionals they all are. Jesse is amazing and I bonded with her from day 1. Frankly, I wish I had more stuff to store just to find an excuse to go more. I simply cannot write enough good things about the amazing customer service which is Mini U Storage. Simply the Best!

This is by far the best storage place I’ve ever been to. The ladies who work in the front are extremely patient and professional . Everyone I’ve met here takes pride in their job. The property is spotless and prices are reasonable. I couldn’t be more satisfied. I wish I could hire everyone who works here!

They went out of there why to help with every thing!!!

This is the best storage facility around. Grounds are well kept, facility is clean and the customer service is great! They really do treat you like family.

Great experience, and Jessy the manager is wonderful. Completely meets the storage needs of my trailer. 100% recommend.

What an awesome experience working with them since they have been there. Moved and had to transfer to another unit, which made it smooth and easy. No Headaches, They make you feel like family once you are on the property. Always greeting you by first name when entering the door. NICE, CLEAN PLACE 7 WONDERFUL FAMILY

Love Mini U thank you for everything you do!

Thank you for being so awesome

I went here at 9:00 a.m. Sunday March 29th, The two lady managers in the office are excellent employees Best customer service I've ever had!! Mini U Storage should be "GREATFUL" they have two excellent managers there in Herndon. The process, the customer service, all was outstanding 10+++, I WOULD DEFINITELY REFER SOMEONE THERE, AND DO BUSINESS CONTINUOUSLY WITH THE CUSTOMER SERVICE I RECEIVED.

We were very impressed with the professionalism and knowledge of the front desk ladies. They were extremely helpful and kindly showed us around the...

MiniU Storage staff were awesome today when I stopped by. John was very thorough in covering all my questions, explaining how things worked, and making sure...

I love the staff here. They're very friendly and know what they are doing. The rates are fair and the units are good. I didn't need my unit any longer and the staff swept up behind me emptying it to ensure it was clean for the next customer.

Very friendly staff, grounds are kept nicely and they have trucks avail to use! . .... meant to be a 5☆

Always received the best customer service. Jessie is extremely helpful.

Very accommodating and even offer free drinking water!

Jessie and Shakia are consummate professionals and made the process of getting a unit incredibly fast and easy! I HIGHLY recommend doing business with them. 5 stars. Definitely recommend.

Really nice management team. Quick, easy process. The unit we are using for storage was extremely clean, as was what I could see of the rest of the facility.

Super friendly and helpful staff. Easy access and great location, just off 28. Thank you!

They were AWESOME! Customer service is so great, and they gave me all the details I needed. First month is free, which is amazing and they gave me shelves in my unit for FREE! My indoor unit was the same price as my outdoor unit. They even asked if I wanted a bottle of water or a mint, which I loved because customer service is huge to me. I watched as the manager trained the two newer employees, which is great because she was extremely thorough so they would know what to do next time. Moving van usage is free for new customers as well. I highly recommend this place!

I absolutely love this place! Strange to say about a storage facility, I know. But the managing team there is so amazing and accommodating! I made use of their free truck rental for move-in, which was a life-saver. There is a bathroom (clean & well maintained) for customer use during business hours, loaner shelves, and even chilled water!! They're even great with my hyper-active 6 year old! Everything is very clean, and they are just so friendly, personable, and professional! Plus the location is great! I very highly recommend them!!! 😀

Wonderful service. Jessie and Kia are great!

Customer service was AMAZING! Kia & Jessy did a great job breaking down what I needed for my move and storage quickly and supply. A+

Jessi & Kia were UHMAZING. Please consider this facility for your next storage need. Their service alone sold me on my 1st visit. I am very pleased to use this location for my storage.

Jessie and Kia were absolutely amazing. Will recommend 100 %, they did not missed any details in explaining everything. thank you very much.

Fast response and great customer service! All of the staff are super friendly. Love to work with them again 🙂

Every thing was great

I always noticed both of these wonderful ladies outside cleaning, so I decided to come in for boxes. Let me tell you how awesome the Mini U storage is: 1. I was greeted as soon as I walked inside and offered discounts on the boxes that I needed to buy. 2. I then inquired about the prices on some of the units they had available and not only did they just tell me about them, Jessy took me on their golf cart to take a look! 3. We came back to the office and Kia finished ringing me up for my boxes and then Jessy even offered me a free move in! Before I left, I remembered that I needed tape to close my boxes up and they gave it to me for FREE! Said it was for just stopping by! Honestly, it’s hard to get service like this nowadays but Jessy and Kia did all of this while maintaining a smile! Thank you, Mini U Storage! You will be hearing from me again very soon!

Great experience over the past past with this facility. Great support from Jessie!

Jessy was super helpful with finding a unit that fit my needs!

I have to say Jessie saved my business at this location. The past management was awful and had personality conflict issues with most of customers. Jessie has been awesome to work with and extremely friendly and polite. The grounds are always clean and well kept. The bathrooms are extremely clean and always well stocked with paper and hand towels. I would highly recommend this place for long term storage as for myself or short term. Jessie's staff has been just as friendly and accommodating to my needs or questions. Great service is greatly appreciated!

Ms. Kia & Ms. Jesse were wonderful & provided excellent customer service! Thank you!!

I've been storing my very important belongings here for several years and must say I am very pleased with the staff and facility. I recently was faced with a family emergency which I am currently attending to in the western NY area. Short on cash I stopped by the site and asked to delay this months payment beyond the 10 days grace. I was pleased with the customer focus and caring concern expressed by Jessie and Kia and their willingness to help me. They are appreciated.

Jess and Kia provided me with great information. I explained that I was new to this and just in the exploration stage. Jess listened to my needs and showed me several options while working to meet my desired financial point. At the end, I felt it was a win-win and felt she listened and responded to my needs. Excellent first experience. I would give 5 stars; but the process is not yet complete - so I will go with the 4 stars for now.

I have been a customer of this storage company for many years. The new management under Jessie is more highly professional , courteous and efficient in all that they do. They have the customer at heart and always ready to help beyond closing hours . The facility is more organized and clean . Thank you for all that you do Jessie and team .

OMG....Jessy y Kia usted sooooo good and EXCELENTE. Very nice place to put your stuff. I'm going to tell all my Friends y Familia about this location. I'm sooooo HAPPY

All the staff at this location have always provided excellent customer assistance from the first day of renting a unit to calling to reserve/rent the truck and changing from a larger to a smaller unit. Wonderful people that always work with you.

What a find! Not only was the price right--so was absolutely everything else, from the first phone call all the way through to locking the door on the immaculate storage "garage." Staff could not have been more helpful, more friendly, more explicit about procedures. AND they recommended movers (Mega Men) who arrived on time (2 minutes early, even!), got to work immediately, wasted no time at all, and, amazingly, seemed to enjoy what they were doing! Overall, no exceptions, the experience was a delight.

Friendly and genuine people Kia and Jessie. I enjoyed my experience with Mini U Storage. Much better than other storage places I have experienced in the past.

All the staff at Mini u Storage Herndon are amazing. A special shout out to Jessie for being so caring and helpful.

The customer service there was perfect. I got my unit and a Starbucks gift card as well. All and all a great experience.

Easy, good pricing, lots of space.

Had an awesome experience with Jessy and Kia, they helped me through the difficult ordeal of moving. The customer service was awesome and they really took their time to make sure I knew of the policies and which storage unit to get. Highly recommend that you come here for your storage needs. I have been to a lot of places for storage and the Mini U storage in Chantilly tops the cake in my eyes.

The staff are wonderful!!! Shakia and Jessy. I was greeted even when they were working with someone else. The store is neat and clean. They informed me about current promotions and saved me money. The units are spacious and clean. I would highly recommend this location.

I've been storing my stuff at this facility for a long long time the new managers and assistant managers at this facility have always made you feel welcome. This storage space is always clean and inviting. A well secure. My hat's is off to Jesse and Shakia for all their hard work. I would recommend this facility to anyone that is looking for a storage place and an excellent management staff Mini U Storage should be grateful to have this group of managers at their fine location

Kia and Jessy are awesome!

I reserved the unit late Saturday night online, and arrived the next day 2 minutes before they closed at 3. Ms.Kia at the front desk was SO patient, pleasent, and kind to me the entire time I was here!! She stayed to help me get my storage today, walked me to the unit to view before signing for it and gave me all the information I needed! She answered ALL of my questions and was very friendly. I apologized for coming so late and keeping her past her time, and in return she apologized for me having to leave work during my lunch break to come to the storage!! You do not get this kind of service everywhere!! This meant alot to me and i really appreciate EVERYTHING she offered me and all of the useful information!!! Thank You Ms.Kia!! Also, I rented a storage space inside and it is very clean, the climate is controlled, and I feel as though my stuff will be safe and the property is very well taken care of!!!

Very nice storage facility. Nice people work there.

I arrived a few minutes before the office closure time on a Sunday and they still took the time to process my application, show the unit and finalize everything, awesome customer service (shoutout to Shakia!), clean facility and great prices. I think that all of the units are on the ground level (you can park your car just next to your unit and no need for an elevator)

Great customer service. Marcus and Selvyn made my day after visiting 4 storage companies that day. This is my first time with mini storage but not my last!!!!

I am a first time reviewer of anything. I am writing this time because I could not be more pleased with the service I have received from Jessie and team at Mini U Storage. We recently rented a unit at this facility and were very pleased with everything about the experience. The unit itself is solidly constructed, not just drywall like some of the competitors. The unit felt very secure. We also have rented a truck twice. Jessie has been very friendly, warm and accommodating every time we have worked with her. I highly recommend using this company!

I have used Mini U for a few years. Staff has always been great. Recently my door jammed and Jesse was able to get the door fixed same day. She blocked...

I have used Mini U for a few years. Staff has always been great. Recently my door jammed and Jesse was able to get the door fixed same day. She blocked the opening with a van, and after the door was fixed, put a lock on it. Her responsiveness was just outstanding. The locker is weather tight, and easily accessed. There is a ton of room in mine. I checked rates in other locations and they were the best of any local storage facility. It's also next to a large CIA complex with thousands of CIA employees and contractors, so there's a lot of security in the area. They don't patrol Mini U, but they do patrol the roads around it. It's about as safe an area as you are going to find. Highly recommended.

I wanted to leave a review for Jesse at the Herndon/Chantilly location. She helped me check in today and went above and beyond to assist me in the process....

This is a fabulous storage place. Very Clean and the managers they have there are extremely helpful. They monitor security and I have no concerns about what I keep there. I have used various storage companies over the years in the area and they are the best!

I came into Mini U Storage today after finding an issue with my unit. Jessy was very kind and able to promptly and efficiently help me solve my problems providing me with top notch customer service!

Great check in! Free move in truck and great monthly rate for a drive up spot!

Jessie gave the best customer service I’ve experienced in a long time. She was very knowledgeable about storage and what my needs were and she overdelivered. Thank you Jessie and team for making my move in so seamless.

The staff is the most kind, polite, helpful, knowledgeable, and significant staff I have ever encountered! I enjoyed my entire experience!

Jessie was phenomenal. She was extremely accurate and well-informed about every aspect of the rental, the logistics of using their truck (provided free of charge, along with the free hand truck), the entry and egress process and hours of access, and even how the facility drainage system protects the units in the event of heavy downpours. I made this rental a few days prior to Hurricane Florence, when predictions were that it would hit northern Virginia. Jessie wisely recommended that I choose an inside unit. She was a consummate professional, calling the following day to check on how I was doing in getting my belongings onto the truck and over to my unit at the storage facility. It was rainy and muddy and slippery and difficult to negotiate moving boxes and furniture that day, so she proactively extended my truck rental time without charge. Thanks for everything Jessie. I feel great about discovering Mini U Storage.

Jessy and her daughter were AMAZING!!! Top customer service, above and beyond. they both explain prices very well and all the sizes of the units that they had available that could work for all my needs. Took time to drive me to each unit in their golf cart so I can physically see them. they gave me cold water without even asking for it. thank God because it was 98 degrees outside that day. Like I said very AMAZING customer service. I will recommend them to everyone that’s need a storage unit. The icy on the cake is that they also have a truck if you need one.

Needed to rent a few storage units in middle of selling and buying house. Jesse M. was awesome at the Mini-U storage Chantilly. She was very helpful in setting up my storage units, arranging the truck rental, and explaining the Mini-U policy. Overall experience was very pleasant and efficient. Definite thumbs up to Jesse and Mini-U!

Great customer service

Safe and secure. Plus easy access to your units!

Always look new

Where is rick and joan 😢

Only visited.

Great service, Mike and Rose Miller are doing a great job !!!

Great storage facility. Competitive rates. Staff and Rick/Joan are very customer friendly. Thanks !

Rick and Joan in the office are professional and very accommodating. Convenient to be able to rent a moving truck with only minimum cost for insurance. Overall, would recommend for short or long-term storage.

Tremendous Experience! Rick and Joan were super friendly and helpful. We initially rented a 5x10 unit, and once we loaded the truck, realized it wouldn't fit in a 5x10. They got us into a great 10x10 instead, with not even a blink! Great facility, great units, and great staff! I will recommend this place to all of my friends! 🙂

Very friendly staff, the pricing was competitive and the facility was clean and secure.